Shipping & Return
How long will my order take?
Made-to-order pieces are estimated to arrive within approximately 18-25 days from the date your order is placed. Your order confirmation will include the most current estimated delivery window, and we will send tracking information once your piece has shipped.
When will my order ship?
Orders typically require 2-3 business days for production and quality inspection before dispatch. Shipping transit time begins after your order has been completed and shipped.
Can I change or cancel my order?
Because made-to-order pieces enter production quickly, please contact us at Concierge at JOVANNAH within 24 hours of placing your order. Once production begins, we cannot make changes or cancellations.
Where do you ship?
We currently ship to United States (excluding Hawaii, Alaska, U.S Virgin Islands), selected EU countries, and Hong Kong. For any other international-order inquiries, please contact Concierge at JOVANNAH.
How much is shipping?
JOVANNAH always provides complimentary shipping.
Will I need to sign for delivery?
For security, special, personalized and high jewelry orders may require a signature upon delivery. We recommend shipping to an address where someone can securely receive the package.
What if my package is delayed, lost, defective, or damaged?
Carrier delays can occasionally occur after an order has shipped. If your package appears delayed, lost, or arrives defective, or damaged, please contact Concierge at JOVANNAH within 7 days of the delivery date or expected delivery date. Include your order number and clear photographs of the item and packaging. We will review the issue and make it right in accordance with our policy.
What is your return policy?
We accept eligible returns requested within 7 days of delivery. To qualify, pieces must be returned unworn, unaltered, undamaged, and in their original packaging with all included materials.
To begin a return, contact us at Concierge at JOVANNAH with your order number.
Are made-to-order pieces returnable?
JOVANNAH offers returns given the request was made within 7 days of the delivery date. Special, personalized and high jewelry orders are final sale.
if you have any questions, and concerns, please reach out to Concierge at JOVANNAH for further inquiry.
Can I exchange a ring if it does not fit?
We understand that fit matters. Eligible rings may be exchanged for a different size within 7 days of delivery, provided they are unworn and returned in original condition. Since JOVANNAH designs are made-to-order, additional shipping cost and production time will apply. Please reach out to Concierge at JOVANNAH for exchange inquiries.
When will I receive my refund?
Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 7 - 14 business days, or your bank’s operation time frame. Original shipping charges are non-refundable.