Refund policy

Because made-to-order pieces enter production quickly, please contact us at clientcare@jovannah.studio within 24 hours of placing your order. Once production begins, we cannot make changes or cancellations.

Carrier delays can occasionally occur after an order has shipped. If your package appears delayed, lost, or arrives defective, or damaged, please contact clientcare@jovannah.studio within 14 days of the delivery date or expected delivery date. Include your order number and clear photographs of the item and packaging. We will review the issue and make it right in accordance with our policy.

We accept returns requested within 30 days of delivery. Pieces must be unworn beyond trying on, unaltered, undamaged, and returned in their original packaging with all included materials.

Return shipping for refunds is the customer's responsibility. For your protection, we can send you a prepaid, insured and tracked label; its cost is deducted from your refund.

JOVANNAH offers returns given the request was made within 30 days of the delivery date. Bespoke commissions and engraved pieces are final sale.

if you have any questions, and concerns, please reach out to clientcare@jovannah.studio for further inquiry.

Bespoke commissions and engraved pieces are final sale. 

To begin a return, write to clientcare@jovannah.studio with your order number.

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5-7 business days, or your bank’s operation time frame.